Complaints Procedure

We care about what you think. Each day, Graveley School makes many decisions and tries hard to do the best for all the children. Your comments – either positive or negative – are helpful for future planning. You may want to talk to us about a particular aspect of this school, though not actually make a complaint – you just want to get something ‘off your chest’. It is important to differentiate a concern from a complaint.

A concern can be defined as a cause of worry, and should be handled without the need for formal procedures.

A complaint may be generally recognised as ‘an expression or statement of dissatisfaction however made, about actions taken or a lack of action’.

Please click here to read our full Complaints Policy.

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